We are seeking a self-motivated Key Account Manager to join our team and play a pivotal role in driving brand-specific sales and managing key customer relationships. The Key Account Manager will serve as a key liaison between Tarsus, our valued customers, and vendors. This role involves responding to inquiries, obtaining information for the general public, customers, and visitors, and assisting our Internal Account Managers in driving sales initiatives to achieve product targets.
The ideal candidate will be skilled at managing relationships with allocated customers while collaborating closely with the vendor and Tarsus sales team.
If you are ready for a challenge, please apply.
Requirements
Education
- Grade 12 or equivalent with Maths, Science, Accounting or Economics
- Tertiary qualification preferable.
- Certification in relevant technology vendors, ensuring up-to-date technical expertise.
Experience
- 2+ years in a Sales or Customer Service role (distributor/vendor/reseller preferable) with hardware and consumables (contractual and transactional).
Skills
- Financial and business acumen
- Proven ability to meet or exceed financial goals.
- Ability to sell products effectively while understanding their technical details.
- In-depth understanding of specific brands and their operational processes, with a background in managing marketing efforts specific to a brand.
- Strong ability to communicate and present ideas effectively in various forms.
- Clear and precise in both spoken and written communication.
- ICT industry knowledge - awareness of current trends and technological advancements in the ICT sector.
- Proficiency in MS Office, particularly advanced Excel skills.
Personal Attributes
- Good at establishing and maintaining effective internal and external relationships.
- Self-disciplined and able to lead by example, demonstrating exceptional people skills and a positive attitude.
- Performance-driven, deadline-oriented, and self-motivated, with the ability to work effectively under pressure.
- A self-starter who can work with minimal supervision and also a dedicated team player.
- Proficient in managing and resolving conflicts constructively.
- Strong orientation towards customer satisfaction and service.
- Able to identify and recognize opportunities for change and improvement.
- Polite and professional in conduct during all interactions.
Responsibilities
- Plan approach to achieve allocated target monthly, using knowledge of market dynamics and client insights to inform sales strategy.
- Identify opportunities to sell on to existing clients, involving the relevant internal people to secure a deal which achieves targeted returns.
Customer Relationship Management
- Build and maintain strong relationships with key customers to ensure high levels of satisfaction and loyalty.
- Serve as the primary point of contact for customer inquiries and requests, providing timely and accurate information.
Oversee Service Delivery
- Comply with order processing guidelines whilst negotiating time frames and pricing with the client.
- Coordinate implementation of large scale “roll-outs” by liaising with the relevant internal resources to ensure that all aspects of the implementation have been catered for according to client requirements.
Operational Administration
- Perform operational tasks related to account management, including order processing, reporting, and documentation.
- Monitor account performance and prepare regular reports for internal stakeholders.
Self-Development
- Engage in continuous learning and professional development to enhance skills and knowledge relevant to the role.
- Stay updated on industry trends and product knowledge to better serve customers.
Additional
- Own reliable transport.
- This is an office-based position in the Woodmead branch.
#J-18808-Ljbffr
